Shipping Policy

Every piece we sell is made by hand in our Elizabeth, Colorado workshop, so here’s what to expect between placing your order and opening the box.

Processing time

In-stock items ship within 1-3 business days. Personalized and custom items are made to order and usually ship within 5-10 business days unless otherwise specified. We’ll email you if your order will take longer, especially during the busy holiday season.

Shipping methods and costs

We ship using USPS.. Shipping is calculated at checkout based on your order’s weight and destination.

Once your order ships, you’ll receive an email with a tracking number. Most packages arrive within 3-7 business days after shipping.

International orders

We ship to select countries. Rates are calculated at checkout. Customs fees and import taxes are the buyer’s responsibility.

Local pickup

Live near Elizabeth, CO? Choose Local Pickup at checkout and we’ll contact you to arrange a time. You can also pick up orders at any of our craft fair events; just let us know in the order notes.

Holiday ordering

To receive personalized items before the holidays, please order by December 1st. We cannot guarantee delivery of holiday orders after this date. In-stock items ordered by December 10th should arrive in time with standard shipping.

Damaged or missing packages

If your order arrives damaged, please send us a message within 14 days with a photo of the item and packaging, and we’ll make it right. See our Return Policy for details. If tracking shows delivered but you can’t find your package, check with neighbors and your local post office, then contact us and we’ll help.

Address changes

Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible; we can update it until your order ships. We’re not responsible for packages sent to an incorrect address entered at checkout.

Questions about this policy? Email us at orders@intheshadows.store or use our contact form.